Here at Inside West Africa, we understand here are concerns about how companies collect, store, share, and use data. We are committed to complying with all applicable data protection laws and ensuring you feel confident in the steps we take to protect and uphold your data privacy rights.
WHAT INFORMATION WE MIGHT COLLECT
We aim to collect only the information that is necessary for the services and interactions you choose to have with us.
The type and amount of information we collect depends on how you engage with us. For instance, if you book a holiday or tour, we may need more detailed information than if you are simply requesting a brochure or browsing our website.
Online enquiry: When you submit an enquiry online, we may ask for information such as your name and contact details. By entering your details in the fields requested, you enable us to provide you with the services you select. We will not subscribe you to our email newsletters unless you specifically opt-in. We will not share this data with any third parties.
Booking: When you book a tour with Wild Frontiers there is a certain amount of information we require to fulfil your holiday. This can sometimes include:
Full name as per your passport
Date of birth
Next of kin
Postal address
Telephone number
Insurance details
Passport information
Details of any medical condition and medication
Names of additional passengers
Credit or debit card information if paying online
Depending on how you interact with us, we may collect your information in a variety of ways, including through direct communication and engagement with our services.
Direct Interactions
You may provide us with personal information such as your identity, contact, and financial details when you communicate or interact with us by post, phone, email, online forms, or other channels. This may occur when you:
- book or search for a tour, holiday, or other service through our websites
- begin completing booking details on our website without finalising the booking;
- request a brochure, subscribe to email updates, or participate in competitions, promotions, surveys, or market research activities, including through social media, email, or our website;
- create an account on our website or submit information through online forms;
- provide feedback or report an accident, illness, incident, or other issue;
- contact us through our work contact, social media platforms, post, email, or instant messaging services. Please note that these interactions may be recorded or monitored for customer service improvement, quality assurance, training, security, and general business purposes; or
- attend any events organised or hosted by us.
We may receive personal data about you from various third parties as set out below:
- hotel providers or other parties we work with if you make a complaint to them
Inside West Africa may use your personal information for a variety of purposes, including but not limited to the following:
- For administrative purposes, including contacting you regarding services you have requested, such as obtaining additional information for visa applications or completing pre-travel documentation
- To evaluate and improve the quality of our services, including collecting post-trip feedback and customer reviews;
- To provide you with updates, special offers, and general information through our e-newsletter. You may opt out of receiving these communications at any time;
- If you book a holiday with Wild Frontiers, your information will be retained for up to three years after the completion of your trip in case it is required in relation to your booking. After this period, your information will be securely deleted.
WHO WILL IT BE SHARED WITH?
We may need to need to share information with our ground handlers in the destination you are visiting.
YOUR PERSONAL DATA RIGHTS
We want you to feel confident that you remain in control of your personal information. To support this, we have outlined below the rights you have in relation to the personal data we hold about you:
- The right to be informed about how your personal information will be used. This is explained in this Privacy Policy, and we aim to provide clear and transparent information whenever we collect your data.
- The right to request correction of any personal information you believe is inaccurate or incomplete.
- The right to object to the use of your personal information for marketing purposes.
- The right to request a copy of the personal data we hold about you, or to ask that it be transferred to another service provider where applicable.
- In certain circumstances, the right to request that we stop processing your personal information.
- The right to request the restriction, deletion, or cessation of processing of your personal data in specific circumstances.